#Help & Remote Support

Support

Fast help for our clients

All systems operational

No incidents

For quick help via remote access, please download our support tool.

For critical outages of products you have booked with us, contact us at:

support@barnicom.de

For functionality and availability issues only, not for configuration changes.

For general inquiries, orders and change requests:

info@barnicom.de +49 3338 706691

Monday to Thursday
10 a.m. to 3 p.m. (CET)

24/7 support as defined in your service level agreement

Support is billed in 15-minute increments at the rates of our current price list.

Need a support contract?

With an SLA you get guaranteed response times and 24/7 support for critical systems.

Request an SLA