The Challenge
Professional emergency call and alarm monitoring centers need software that runs reliably 24/7, scales and can be operated from anywhere. The solutions available on the market were either outdated or not suited for cloud operation.
The requirement: a modern, cloud-ready alarm management platform that receives and displays alarm images from video analytics systems and lets operators process them.
Our Solution
We developed and implemented a highly scalable alarm management platform:
Alarm Reception & Display
The platform receives alarms from distributed video analytics systems in real time:
- Live images and video clips for alarm events
- Automatic prioritization by urgency
- Queuing for multiple simultaneous alarms
Operator Workstation
An intuitive interface for handling alarms:
- Clear alarm queue
- Fast processing through optimized workflows
- Escalation to security services or the police
Reporting Engine
Comprehensive analysis options:
- Alarm statistics by site, time and type
- Operator performance analysis
- Export functions for customer reporting
Trigger Matrix
Flexible configuration of responses:
- Automatic notifications
- Escalation chains
- Integration with external systems
Remote Control
Direct remote control of the video analytics systems:
- Adjust camera settings
- Fine-tune sensitivity
- Restart systems when needed
What Makes It Special: Worldwide Deployment
The platform was rolled out at emergency call centers on three continents. We presented the software and trained users in person in Europe, the Americas and Africa.
The Result
Today the alarm management platform processes thousands of alarms every day:
- Maximum availability thanks to the cloud architecture
- Fast response times through optimized workflows
- Scalable from small centers to global operations
- Proven in 24/7 operation for more than a decade