The Challenge
Hotels and resorts use property management systems (PMS) to manage room reservations, guest folios and billing. At the same time, modern iPad point-of-sale systems are used in the restaurant, bar and spa. The problem: the systems do not talk to each other. When a hotel guest wants to charge a restaurant bill to their room, the POS system has to communicate with the PMS in real time, reliably and correctly.
A mid-sized company needed a universal interface solution that connects all common hotel systems to its iOS POS system.
Our Solution
We developed a cloud-based integration platform that acts as a bridge between the POS system and the PMS:
Hardware Base
The solution runs on compact hardware (originally Raspberry Pi, later also as a virtualized solution) that is installed on site and can be managed and configured through the cloud platform.
Hotel System Integrations
Successful integration and certification with leading PMS systems:
- Oracle Fidelio Suite 8, the worldwide enterprise standard for large hotel chains
- Oracle OPERA, next-generation cloud-based hotel management
- Protel, the market leader among mid-sized hotels in German-speaking countries
- Ibelsa, Cubilis, modern cloud PMS for smaller properties
- HS/3, hetras, SIHOT, specialized solutions for niche markets
Charge to Room
A seamless "charge to room" experience:
- The guest authenticates with room number and name
- Real-time validation against the PMS
- The charge appears immediately on the guest folio
- Check-out lock when POS charges are still open
Cloud Management
Central management of all installations:
- Automated provisioning of new devices
- Remote configuration and updates
- Monitoring and alerting for connection problems
What Sets It Apart: Vendor Certification
Every PMS integration was validated and certified together with the respective vendor. That means official support, guaranteed compatibility with updates and listing as a certified partner.
The Result
- Hundreds of hotels connected across the DACH region and Europe
- 7 PMS certifications successfully completed
- 99.9% uptime of the integration platform
- Scalable from boutique hotels to international chains